Europe

UPDATE:

The root cause of this issue has been discovered as a local cancellation of some shipments which is failing the Carrier’s manifestation. Logistics support needs Drukwerkdeal approval to void the problematic shipments. Next update when customer responds or in 24 hours.

UPDATE:

Carrier has responded that they have found an error on their side that caused the manifestation failure. We are now awaiting their resolution for this. Next update when carrier responds or in max 24 hours.

UPDATE:

Logistics Support has provided the carrier with their requested information and are awaiting a response. Next update when we hear back from the carrier or within 24 hours.

UPDATE:

The carrier has responded with additional details indicating a validation issue on their side where the provided activity IDs are not found in an active state. The team is currently reviewing this feedback and validating the activity status and context on our side. Further updates will be shared once we have more clarity or confirmation from the carrier and internal checks. Next update in max 12 hours.

UPDATE:

Teams are still waiting an update from the carrier. Next update within 24 hours.

UPDATE:

Teams are still waiting an update from the carrier. Next update within 24 hours.

UPDATE:

The manifest failures are still under investigation. The carrier has been contacted and is reviewing the request. We are awaiting their confirmation on next steps to correct the data and allow re-manifesting. Further updates will be shared once we hear back from the carrier. CTIM will follow up on this in max 12 hours.

UPDATE:

Teams are still waiting a response from the carrier. Next update to be provided during CET business hours.

UPDATE:

Support teams continue to wait on an update from the carrier. Next update will be when the carrier responds or by EoD PST hours.

UPDATE:

Teams have encountered a new error while attempting to re-manifest the affected shipments and have reached out to the carrier for further assistance. Next update in 30 minutes.

UPDATE:

Support teams are working to void the 2 affected shipments that are triggering the manifest issue. next update in 30 minutes.