CimCommerce v2
COD Checkout Failures Due to Intermittent COD API Errors
Incident Resolved: CTIM-2190
The team has fixed the issue and customers have confirmed that they are able to place COD orders. The incident is contained.
Please contact CTIM or see ticket for more details.
New Incident: CTIM-2190
Priority: Critical
Escalation sent to: eCommerce: Payments Squad for review.
An intermittent issue is affecting the COD payment flow. The COD API is failing, which is blocking the COD payment method and causing checkout failures for customers attempting to place COD orders. The issue started around 1:00 PM IST. The team is actively investigating this with high priority. The next update will be shared within 30 minutes.