National Pen
(NatlPen-CZH) are unable to see the orders in Production entity tracker for inkjet process
Incident Resolved: CTIM-2186
The support team has informed us that the shells for some rolled-over batches were not marked as fulfilled, which caused the issue. The batches are now visible for Inkcups01, Inkcups05, and Inkcups09; therefore, the case status is being moved to Contained.
Please contact CTIM or see ticket for more details.
New Incident: CTIM-2186
Plant: NatlPen-CZH
Priority: High
Escalation sent to: Paperless: D’Ninjas for review.
CTIM is currently investigating, at high priority, an incident affecting (NatlPen-CZH) where users are unable to see orders in the Production Entity Tracker for the inkjet process. The next update will be provided within a maximum of 1 hour or sooner.