Zero Shipping Price Displayed Due to Unsupported Merchant Options Configuration

Löst Jan 1, 2026 7:59 AM EST

Incident Resolved: CTIM-2184
The team reverted the changes which successfully restored the website and shipping prices. The incident is contained.
Please contact CTIM or see ticket for more details.

Uppdaterad Jan 1, 2026 7:38 AM EST

UPDATE:

The team is working on republishing the prices to see if that helps resolve the issue. The next update will be shared once there is an improvement in shipping price visibility or within the next 30 minutes.

Uppdaterad Jan 1, 2026 7:06 AM EST

UPDATE:

The Lovecraft team is online and assisting with further investigation of the issue. The next update will be shared within a maximum of 30 minutes.

Uppdaterad Jan 1, 2026 6:26 AM EST

UPDATE:
Escalation sent to: PCD: Lovecraft

Requesting the team to provide further assistance in investigating this issue.

Uppdaterad Jan 1, 2026 5:57 AM EST

UPDATE:

Support team is online and are investigating the ‘0$ shipping price display’ issue with high priority. Next update in max 30 minutes.

Utreder Jan 1, 2026 5:48 AM EST

New Incident: CTIM-2184
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Shipping prices for certain products in Pratt are configured using Merchant Options, a setup that is currently not supported by the website. As a result, shipping prices are displayed as $0 on the website for affected products. Issue started 30 minutes ago and more products are affected. To prevent incorrect pricing from being shown to customers, the shipping price configurations need to be reverted until the website fully supports shipping prices with Merchant Options. Requesting team to assist on this further.