Product Configuration
Cockpit orders are failing to inject to MCP with Fulfillment Error related to surfaces
Incident Resolved: CTIM-2182
Teams have collaborated to remediate all affected items. Incident Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Teams have confirmed orders are no longer failing, and all work upon retry. Teams are still working together to remediate all orders.
UPDATE:
Deployment rolled back and errors appear to be dropping. CTIM to confirm and align on remediation. Next update in max 30 minutes.
UPDATE:
Team is reverting an earlier deployment. Next update when roll back is complete.
UPDATE:
The appropriate development team is online and investigating high number of Cockpit business unit’s orders coming into “Fulfillment error” state. Next update in max 30 minutes.
New Incident: CTIM-2182
Priority: Critical
Escalation sent to: PCD: Mavericks for review.
National Pen, Printdeal and Pixart are reporting high numbers of orders failing due to a “missing Surface specifications” error. Please help to investigate.