North America
Manifest Issue in Comet (CJ)
Incident Resolved: CTIM-2180
Teams received confirmation from the customs broker that the manifest was successful. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The manifest has been submitted and we are currently waiting on confirmation from the customs broker. Next update in 1 hour or sooner.
UPDATE:
The document required for today’s manifest has been shared to allow those items to be shipped. Logistics dev teams are still working to correct the problem in the manifest system UI that is generating the blank document. Next update in 30 minutes.
UPDATE:
Logistics teams are actively working the issue. They suspect that a change made today on the manifest side is causing the problem. We will provide another update in 30 minutes or sooner once more details become available.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle
Logistics teams have found that the documents were generated successfully but the output content is still blank. Adding another squad who can help with that issue. Next update in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax
Engaging additional Logistics squads for assistance. Next update in 30 minutes.
UPDATE:
Logistics teams are currently looking into the issue. Next update in 30 minutes or sooner.
New Incident: CTIM-2180
Priority: Critical
Escalation sent to: Fulfillment: Logistics Support for review.
Production in CJ has reported an issue with their manifest for today’s shipment. The resulting document for the manifest is blank. Requesting assistance from Logistics Support.