VEN UPS Manifest Failed

Resolved Dec 29, 2025 1:24 PM EST

Incident Resolved: CTIM-2178
Teams have successfully regenerated the manifest for the affected shipments. This incident is contained. CTIM to provide a critical postmortem in the coming days.
Please contact CTIM or see ticket for more details.

Updated Dec 29, 2025 1:16 PM EST

UPDATE:

Teams have voided the affected shipments and are working to re-ship them. Next update in 30 minutes.

Investigating Dec 29, 2025 12:44 PM EST

New Incident: CTIM-2178
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
CTIM is investigating a UPS Manifest issue at Venlo Production Facility affecting Vista at critical priority. Teams are being engaged to investigate. Next update in 30 minutes.