Inventory and Delivery Planning
EDO Issues for BoxUp
Incident Resolved: CTIM-2175
No additional reports of issues with EDO. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
After the rollback, Expected Delivery Options are now appearing in some of the previously-affected orders. We’re currently checking with the affected organizations to verify. We’ll keep the incident open until we can confirm the problem is fully resolved.
UPDATE:
The problem has been identified as being caused by a recent migration that updated the endpoints. Product Catalog teams are currently rolling back that change to address the issue. Next update in 30 minutes.
UPDATE:
Adding other affected businesses: Printdeal, WMD, Vista
Product Catalog teams are actively working the issue. Next update in 30 minutes.
New Incident: CTIM-2175
Priority: Critical
Escalation sent to: PCD: Trdelnik Squad for review.
BoxUp is currently experiencing an issue with Expected Delivery Options failing, preventing customers from completing checkout. The problem is affecting multiple products when higher quantities are selected. Product Catalog teams are already online and reviewing the issue.