BoxUp LogoCup Unable to Change Quantity At Approve Design Screen

Resolved Dec 22, 2025 12:27 PM EST

Incident Resolved: CTIM-2173
Support teams have reverted a change to restore functionality. Incident is contained. CTIM to conduct a high-level postmortem in the coming days.
Please contact CTIM or see ticket for more details.

Updated Dec 22, 2025 11:56 AM EST

UPDATE:

Support teams continue to investigate at high priority. Next update in one hour.

Investigating Dec 22, 2025 10:59 AM EST

New Incident: CTIM-2173
Priority: High
Escalation sent to: CTIM for review.
CTIM is investigating an issue affecting LogoCup orders where customers are unable to add items to cart after changing the quantity at BoxUp. Engaging support teams to investigate at high priority.