Product Configuration
Orders Stuck In Fulfillment Error
UPDATE:
Multiple support teams are investigating possible remediation paths at critical priority. Next update in 30 minutes.
UPDATE:
Requesting help from Commerce Support team in investigation into Box Up orders in a failed state and unproducible that must ship today. Next update in 30 minutes.
UPDATE:
Escalation sent to: Artwork Tech: Artwork Processing Support
Engaging Artwork team to help in investigation/resolution.
UPDATE:
Escalation sent to: PCD: Product Operations
Orders appear to be failing due to surface specifications failure. CTIM raising this to Critical and paging Product Operations to see if we can get this resolved in time for orders to ship on time before holidays.
UPDATE:
The support team is currently investigating these impacted orders. CTIM will provide updates every 12 hours.
New Incident: CTIM-2169
Priority: Low
Escalation sent to: PCD: FuN (Trdelnik) for review.
This case is a continuation of #CTIM-2160. The issue was resolved, but the box later encountered a few impacted orders; therefore, this ticket was created for the remaining orders.