WND Amazon Manifest Issue

Resolvido Dec 16, 2025 3:06 PM EST

Incident Resolved: CTIM-2161
Production has confirmed the truck received clearance and was able to pickup the orders. Incident is contained.
Please contact CTIM or see ticket for more details.

Atualizado Dec 16, 2025 2:37 PM EST

UPDATE:

We are awaiting confirmation from the production on the truck receiving clearance. Next update will be provided by EoD.

Atualizado Dec 16, 2025 2:09 PM EST

UPDATE:

Teams are awaiting confirmation from production that the truck has received clearance from the broker. Next update in 30 minutes.

Atualizado Dec 16, 2025 1:32 PM EST

UPDATE:

Teams have confirmed the broker has successfully received the needed documentation. The driver is awaiting clearance from the broker to proceed. Next update in 30 minutes.

Atualizado Dec 16, 2025 1:06 PM EST

UPDATE:

Teams have reached out for an update with the broker. Next update in 30 minutes.

Atualizado Dec 16, 2025 12:32 PM EST

UPDATE:

Support teams have re-uploaded the manifest document and are awaiting a response from the broker. Next update in 30 minutes.

Atualizado Dec 16, 2025 11:37 AM EST

UPDATE:

Support teams continue to investigate this issue. Next update in 30 minutes.

Investigando Dec 16, 2025 11:09 AM EST

New Incident: CTIM-2161
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
CTIM is investigating an issue affecting manifest documents for Amazon at the Windsor plant. Teams are being engaged to investigate at critical priority. Next update in 30 minutes.