Product Configuration
Order Stuck in SentToMCP Prolonged
Incident Resolved: CTIM-2160
Incident contained.
Please contact CTIM or see ticket for more details.
UPDATE:
BoxUp has found a few more affected orders. We’re reopening the issue so they can be reviewed and corrected before the production shift tomorrow.
Incident Resolved: CTIM-2160
No further issues reported from production. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The email field template was updated and the orders are now being sent successfully. We will keep this open for another 30 minutes to be sure the orders are processed as expected.
UPDATE:
Escalation sent to: COMET: Order Management
Adding Comet squads for assistance.
New Incident: CTIM-2160
Priority: High
Escalation sent to: PCD: Product Operations for review.
CTIM is currently investigating, at high priority, an incident affecting BoxUp orders stuck in the SentToMCP status. The next update will be provided within a maximum of 1 hour.