Batch not available for helix process

Resolved Dec 14, 2025 8:22 PM EST

Incident Resolved: CTIM-2157
Issue is fixed. At this point the incident is considered contained
Please contact CTIM or see ticket for more details.

Updated Dec 14, 2025 7:46 PM EST

UPDATE:

Teams are working on fixing the issue. Next update in max 30 minutes

Updated Dec 14, 2025 7:17 PM EST

UPDATE:
Escalation sent to: Paperless: Symphony Squad

Adding another support team for assistance.

Updated Dec 14, 2025 7:10 PM EST

UPDATE:

Support team is online and looking into the issue with high priority. Next update in max 30 minutes

Investigating Dec 14, 2025 6:55 PM EST

New Incident: CTIM-2157
Plant: NatlPen-AUS
Priority: Critical
Escalation sent to: Paperless: Rhydon Squad for review.
The batch is not available for the Helix process in AU. Immediate assistance is required, as production has come to a halt.