Order is not in paperless

Löst Dec 13, 2025 8:30 AM EST

Incident Resolved: CTIM-2156
Customer confirmed that the issue is resolved. Incident is contained
Please contact CTIM or see ticket for more details.

Uppdaterad Dec 13, 2025 8:19 AM EST

UPDATE:

Support team found the cause and fixed the issue. Awaiting confirmation from the customer before containing the issue.

Uppdaterad Dec 13, 2025 8:09 AM EST

UPDATE:

Team is online and actively investigating the issue with priority. Next update in max 30 minutes.

Utreder Dec 13, 2025 8:01 AM EST

New Incident: CTIM-2156
Plant: NatlPen-CZH
Priority: Critical
Escalation sent to: Paperless: Symphony Squad for review.
Order is not appearing in Paperless, even though the Paperless Dashboard shows the status as “Successfully sent to Paperless.” This is urgent, as it needs to be completed within 24 hours.