Vista
(WND) LF R2R Gangs not generating cut files
Incident Resolved: CTIM-2153
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
The Windsor team has confirmed that they are now receiving cut files to draw. We will monitor for the next 1 hour and then move the case to ‘Contained.’
UPDATE:
The support team has provided an immediate fix, and the Windsor team has updated the URL, which resolved the issue. The next update will be provided in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Plant Optimizations (FPO)
Adding Fulfillment plant optimization team for assistance on this issue.
New Incident: CTIM-2153
Plant: WND
Priority: Critical
Escalation sent to: Fulfillment: Planning Engineers (FPE) for review.
CTIM is currently investigating, at critical priority, an incident affecting the Windsor plant where none of their scheduled gangs with a stock type of Indoor Vinyl Banner Material are generating cut files. The next update will be provided in 30 minutes or less.