North America
Pixartprinting facing issue manifest issue for the 5th of December for all carriers.
UPDATE:
No additional reports from Pixart at this point. We’ll keep this open until their next business hour and follow up again before closing the incident.
UPDATE:
We haven’t received any feedback from Pixart. We will keep this incident open until EoD.
UPDATE:
No additional details at this point. We will keep the incident open until we can reconnect with the Pixart team during their business hours. Next update in the AM (ET) or sooner.
UPDATE:
No additional updates at this time. We’re currently waiting on feedback from the Pixart team for further investigation. Next update by EoD.
UPDATE:
Logistics teams confirmed that the SAPI response is working as expected, which indicates there might be something on the Pixart side that’s preventing those calls from being made. Support teams from both CT and Pixart are still investigating. Next update in 1 hour or sooner.
UPDATE:
Support teams are still investigating the issue. No additional details at this time. Next update in 30 minutes.
UPDATE:
The problem is being actively investigated by Logistics teams. The missing event status for these shipments could result in items being stuck at the border due to lack of manifest documentation as well as disruption of operations due to missing or inaccurate data. Next update in 30 minutes or sooner.
UPDATE:
The support team has joined the Slack channel and is currently investigating the issue. The next update will be provided in 30 minutes or less.
New Incident: CTIM-2146
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
CTIM is currently investigating, as a Critical-priority incident, an issue affecting Pixartprinting where the manifest for events on the 5th of December is impacted for all carriers. The next update will be provided in 30 minutes or less.