(NatlPen-CZH) The sublimation workflow is not creating any batches

Gelöst 8. Dec 2025, 09:28 Uhr EST

Incident Resolved: CTIM-2141
Containing the incident since the issue has been resolved.
Please contact CTIM or see ticket for more details.

Aktualisiert 8. Dec 2025, 07:29 Uhr EST

UPDATE:

Support team confirmed that the issue is fixed now and can see the batches now on PET UI. CTIM will monitor for next 1 hour and will contain the incident if no further issues are reported.

Untersuchung 8. Dec 2025, 07:15 Uhr EST

New Incident: CTIM-2141
Plant: NatlPen-CZH
Priority: Critical
Escalation sent to: Paperless: Rhydon Squad for review.
CTIM is currently investigating, at high priority, an incident affecting NatlPen-CZH where the sublimation workflow is not creating any batches. Next update in 30 minutes or less.