North America
SAPI Errors at Pack Stations
Incident Resolved: CTIM-2137
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
Production teams indicate that they are seeing successful shipments on retry. Logistics teams are online to review the issue. Next update in 30 minutes.
New Incident: CTIM-2137
Plant: WND,RNO
Priority: Critical
Escalation sent to: Fulfillment: Logistics Support for review.
Production in WND has reported SAPI errors at binning pack stations in both WND and RNO. Errors indicate a “failure to retrieve carrier services” (403). Currently gathering additional details and engaging Logistics Support.