Cimpress Technology

National Pen

  1. Översikt
  2. Manufacturing Information Systems
  3. National Pen
  4. Problem

NatPen MEX All Batches Showing 'Discarded'

Löst

Incident Resolved: CTIM-2134
TradePrint has confirmed all production machines are now running as expected. Incident is contained.
Please contact CTIM or see ticket for more details.

Uppdaterad

UPDATE:

TradePrint production has confirmed some machines have resumed normal operation following the deployment of the fix. Awaiting confirmation on the remaining machines. Next update in 30 minutes.

Uppdaterad

UPDATE:

Teams continue to verify the deployment with production. Next update in max 30 minutes.

Uppdaterad

UPDATE:

Teams are in the process of verifying the deployment. Next update in max 30 minutes.

Uppdaterad

UPDATE:

Teams have a fix for the issue they are working to deploy. Next update will be in max 30 minutes.

Uppdaterad

UPDATE:
Escalation sent to: Paperless: Symphony Squad

Engaging additional teams. Next update in max 30 minutes.

Uppdaterad

UPDATE:

Teams are working together and remediate the issue at critical priority. Next update in 30 minutes.

Uppdaterad

UPDATE:
Escalation sent to: Paperless: D’Ninjas

Engaging additional teams to investigate. Next update in max 30 minutes.

Utreder

New Incident: CTIM-2134
Plant: NatlPen-MEX
Priority: High
Escalation sent to: Paperless: Rhydon Squad for review.
Raising this issue to critical as production is at a halt. Paging requested teams for assistance.