Elevated Response Times for ColorDetect

Løst Dec 3, 2025 2:12 PM EST

Incident Resolved: CTIM-2133
Artwork teams confirmed that the elevated response times were due to an increase in requests that were much higher than usual. The service has recovered and functioning normally. Incident is contained.
Please contact CTIM or see ticket for more details.

Oppdatert Dec 3, 2025 1:40 PM EST

UPDATE:

Support teams indicate service health has improved. Impacted Vista teams have confirmed this as well. We will monitor the issue before containment.

Undersøker Dec 3, 2025 1:31 PM EST

New Incident: CTIM-2133
Priority: High
Escalation sent to: Artwork Tech: Support for review.
Artwork teams reported elevated response times for ColorDetect. Support teams have already responded that the queues are clear and the issue should be fixed. Sending escalation for tracking purposes (no paging), but we’ll wait until it’s confirmed before closing the incident.