CimCommerce v2
Customers are intermittently encountering 5xx errors when calling the Payments Core API.
Incident Resolved: CTIM-2129
Teams have determined this incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
With error rates returning to normal, teams are determining current impact to customers and identifying the cause of the issue. Next update in max 1 hour.
UPDATE:
The Vista team has confirmed that error rates have returned to normal. The Support team is currently working to identify the cause of the issue. The next update will be provided within one hour.
UPDATE:
The support team is still investigating the incident affecting Vista, where customers are intermittently encountering 5xx errors when calling the Payments Core API at high priority. Next update in a maximum of 1 hour.
New Incident: CTIM-2129
Priority: High
Escalation sent to: eCommerce: Payments Squad for review.
Vista is seeing a subset of customers encountering 5xx errors when calling the Payments Core API, preventing them from loading payment methods and completing checkout. The issue occurs across multiple locales and before payment methods are returned, suggesting it is not tied to any specific payment option.