CimCommerce v2
Order Flow Issues
Incident Resolved: CTIM-2124
Queue is now fully processed. No additional issues identified. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Payment service throughput has declined and metrics are normal. Backlog order processing continues and should be completed within the next 10-15 minutes. At this point, we don’t expect to see any additional issues, but will keep the incident open for now to be sure.
UPDATE:
The backlogged queues are being processed at an increased rate. Metrics show significantly more orders are being sent to the MCP, starting around 4pm ET. We will continue to monitor the progress but do not expect any additional delays. Next update in 1 hour or sooner.
New Incident: CTIM-2124
Priority: Critical
Escalation sent to: eCommerce Support for review.
Commerce teams identified a backlog of messages that were held in the queue for processing. They scaled up the infrastructure to help with processing. Both CT Commerce and Artwork teams are working the issue.