Cimpress Technology

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Embroidery Order Dashboard Not Loading at RNO

Opgelost

Incident Resolved: CTIM-2120
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Bijgewerkt

UPDATE:

Support teams have made some improvements to Order Dashboard which should help the stability. Some users are able to access the dashboard as usual but there’s still timeouts for others. We will continue to monitor the problem and provide another update in 1 hour or sooner.

Bijgewerkt

UPDATE:

Teams are actively investigating the order dashboard not loading affecting the Reno plant at critical priority. Next update in 30 minutes or less.

Bijgewerkt

UPDATE:

Support teams are online and actively looking into the issue. Next update in 30 minutes or sooner.

Onderzoekende

New Incident: CTIM-2120
Plant: RNO
Priority: Critical
Escalation sent to: COMET: Order Management for review.
Embroidery Order Dashboard is not loading, leading to RNO plant unable to access order information. Paging teams to investigate.