Vista
Intermittent SAPI Errors in Binning
Incident Resolved: CTIM-2119
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
No additional reports of problems from production. We will keep this open for another 30 minutes before closing the issue.
UPDATE:
It’s been confirmed that the SAPI errors are related to an ongoing incident regarding the Item Service (CTIM-2121). Ongoing updates will be posted in that channel, though we will monitor this issue once that has been resolved to confirm the problem is fixed. Next update here in 1 hour.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Pikachu
Paging additional Logistics squad for assistance.
UPDATE:
Additional impact reported from Printdeal. Logistics identified the failed extension and are working to resolve the issue. Next update in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax
Paging additional Logistics squad for assistance.
UPDATE:
Logistics teams are currently reviewing the issue. WND indicates that unshipped items are continuing to accumulate. Next update in 30 minutes or sooner.
New Incident: CTIM-2119
Plant: WND,DPK,VEN
Priority: Critical
Escalation sent to: Fulfillment: Logistics Support for review.
Production in WND is experiencing SAPI errors in Binning when printing labels. The errors appear to be coming from the ‘shipman’ service (SAPI returned 424 when calling shipman, 500 response code).