North America
Manifest Issue – PPC Canada Shipment Failing for (National Pen – Mexico)
Incident Resolved: CTIM-2116
The support team was able to generate the manifest successfully. The incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
We have not received any confirmation from the customer on the resolution. Next update when we get a response from the customer.
UPDATE:
No updates yet to confirm resolution. The carrier account should be corrected at this point. We will keep the incident open until EoD or once we’ve confirmed the manifest has been processed successfully.
UPDATE:
Support teams are seeing a new error when trying to use the account used for shipments and are reaching back out to the carrier for more information. Next update in 1 hour or sooner.
UPDATE:
Support teams are working with the carrier to address the account issues. Next update in max 1 hour.
UPDATE:
Support teams continue to reach out to the carrier via email but have yet to receive a response. We will continue to monitor the situation and provide more details as they become available. Next update in 1 hour or sooner.
UPDATE:
We are currently awaiting a response from the carrier. Next update in 1 hour or as soon as we have more details.
UPDATE:
Logistics teams have found that there’s an issue with the account used for the shipments and are contacting the carrier for more information. Next update in 30 minutes.
UPDATE:
The team is still investigating the incident affecting National Pen–MEX, where there is a manifest issue, at high priority. The next update will be provided in 30 minutes or less.
New Incident: CTIM-2116
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
Support Teams are currently investigating, as a high priority, an incident affecting National Pen–MEX where the manifest has failed for the PPC Canada shipment. The next update will be provided in 30 minutes or sooner.