Product Configuration
Free Economy shipping for orders over $100 is not applying when the cart includes Canvas Prints
UPDATE:
Pager Duty to Cimpress Tech team canceled. Issue is resolved after configuration change made by Vista’s Customer Experience. Incident Contained.
UPDATE:
Escalation sent to: PCD: Alchemy Squad
Adding the appropriate squad to further investigate. Next update in max 30 minutes.
New Incident: CTIM-2112
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Free Economy shipping for orders over $100 is not applying when the cart includes Canvas Prints. Vista Customer Experience can find no issue from their side. Please help to investigate so these Black Friday sales are appropriately applied.