Free Economy shipping for orders over $100 is not applying when the cart includes Canvas Prints

解決済み 2025年12月01日 03:27 EST

Incident Resolved: CTIM-2112
Contain
Please contact CTIM or see ticket for more details.

更新済み 2025年11月28日 15:49 EST

UPDATE:

Pager Duty to Cimpress Tech team canceled. Issue is resolved after configuration change made by Vista’s Customer Experience. Incident Contained.

更新済み 2025年11月28日 15:32 EST

UPDATE:
Escalation sent to: PCD: Alchemy Squad

Adding the appropriate squad to further investigate. Next update in max 30 minutes.

検証中 2025年11月28日 15:21 EST

New Incident: CTIM-2112
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Free Economy shipping for orders over $100 is not applying when the cart includes Canvas Prints. Vista Customer Experience can find no issue from their side. Please help to investigate so these Black Friday sales are appropriately applied.