North America
National pen agents are unable to Void the shipments related all purolator shipments
Incident Resolved: CTIM-2104
CT Teams have deployed a fix and the customer has confirmed Purolator shipments are working as expected. Incident Contained. No further updates.
Please contact CTIM or see ticket for more details.
UPDATE:
Team has deployed a potential fix. Next update in max 30 minutes.
UPDATE:
Team is investigating at highest priority the issue affecting National Pen Purolator shipments. Next update in max 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle
Errors point towards another squad’s API. Now paging that team. Next update in max 30 minutes.
New Incident: CTIM-2104
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Gengar for review.
CTIM is currently investigating, at high priority, an incident affecting National Pen where agents are unable to void shipments using the Purolator ship method for MDC and NPC orders. The next update will be provided in 30 minutes or less.