Border Manifest Issue

Updated Nov 25, 2025 3:47 PM EST

UPDATE:

The affected shipments have been voided and the customer has been notified that those will need to be removed from the truck. The other items can proceed.

Logistics teams will continue to investigate the remaining 19 items during business hours. We will keep this open until then. Next update will be in the AM IST once the teams are back online and have provided some details on next steps.

Updated Nov 25, 2025 2:40 PM EST

UPDATE:

Teams have identified that certain shipments (19 total) were not declared to customs which caused the manifest to fail. The affected shipments were not included in the docs generated for the user. Teams are still working to resolve the problem. Next update in 1 hour or sooner.

Updated Nov 25, 2025 1:55 PM EST

UPDATE:

No additional details at this point. Support teams are still actively working the issue. Next update in 30 minutes.

Updated Nov 25, 2025 1:18 PM EST

UPDATE:

Logistics teams are investigating the issue. They’ve found the border doc service failed to generate the documents due to a mapping issue, but the exact cause has yet to be determined. Next update in 30 minutes.

Updated Nov 25, 2025 12:53 PM EST

UPDATE:
Escalation sent to: Fulfillment: Logistics: Pikachu

Engaging additional Logistics teams for assistance.

Updated Nov 25, 2025 12:40 PM EST

UPDATE:

Logistics teams are currently reviewing the issue. Next update in 30 minutes.

Investigating Nov 25, 2025 12:25 PM EST

New Incident: CTIM-2086
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
Border manifest failure for third-party Vista fulfiller. Users are getting an error in the manifest UI but the documents were generated. We’re unsure if the data has been sent to the broker.