National Pen
NatlPen-CZH are unable to download fulfillable data in Paperless.
Incident Resolved: CTIM-2081
The support team informed us that this occurred due to a high load on their database, but they’ve scaled it up. The National Pen team has confirmed that the issue is resolved. Therefore, we are moving the case status to ‘contained.’
Please contact CTIM or see ticket for more details.
UPDATE:
The team is still investigating the incident affecting (NatlPen-CZH), where users are unable to download fulfillable data in Paperless, at high priority. The next update will be provided in 30 minutes or less.
New Incident: CTIM-2081
Plant: NatlPen-CZH
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
CTIM is currently investigating, at high priority, an incident affecting (NatlPen-CZH) where users are unable to download fulfillable data in Paperless. The next update will be provided in 30 minutes or less.