Visualization

UPDATE:

GSO team has informed that the QA is done for the scenes and designer is now linking the scenes of the product. Next update in a maximum of 1 hour.

UPDATE:

The team is still working on the fix. Next update in a maximum of 1 hour.

UPDATE:

The team has identified the issue and is currently working on the fix. Next update in a maximum of 1 hour.

UPDATE:

Teams are back in business hours. Issue is being looked at with business hours priority. Next update in max 1 hour.

UPDATE:

The rendering team will be engaged in about four hours, as they operate on UK time, to investigate the issue, assess the full scope of changes made to the product link and provide information on the next steps. Next update in max ~4 hours.

UPDATE:

Correction: The change to the affected asset is owned by a Cimpress user. We are still investigating changes made to the product link. Next update during IST hours or sooner.

UPDATE:

After the investigation, CT teams have determined that assistance is needed from other Vista teams. Vista IRT has reached out for an update to be provided during their business hours. Next update will be during IST business hours or sooner.

UPDATE:
Escalation sent to: Artwork Tech: Rendering

Engaging additional artwork teams for assistance. Next update in max 30 minutes.

UPDATE:

CT support teams are reviewing the issue. Correcting domain/service for status page. Next update in 30 minutes.