Product Configuration
Product Version Mismatch Blocks Email Campaigns in EU
Incident Resolved: CTIM-2076
Support teams have completed the product sync by executing a script to resolve any other conflicts between mismatched versions. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
CT Product Catalog teams have identified the potentially affected products and are working to implement a temporary fix for future sync issues. We will monitor the progress and send another update in 1 hour.
UPDATE:
Vista team confirmed that they can now see the correct data on the API. We are currently waiting for the dev teams to confirm the final fix. Next update in max 1hour.
UPDATE:
The support team identified that the issue was caused by a problem with an underlying system, which they are currently working to fully resolve. The next update will be provided in 30 minutes or less.
New Incident: CTIM-2076
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
The team is currently investigating, at high priority, an incident affecting the Vista email team, users are unable to send campaigns across all EU regions. The next update will be provided in 30 minutes or less.