National Pen
NatlPen-MEX is unable to fetch batches for the paperless Helix plan.
Incident Resolved: CTIM-2075
Fulfiller confirmed that the machines are working after assigning a supported product type. hence moving the case status to contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The team has identified the root cause and shared possible solutions. We are now awaiting the fulfiller’s response on the resolution. Next update when we get response from the fulfiller
UPDATE:
The team has identified the root cause and shared possible solutions. We are now awaiting the fulfiller’s response on the resolution. Next update when we get response from the fulfiller
UPDATE:
The right team is online and investigating the issue with priority. Next update in max 1 hour.
UPDATE:
Escalation sent to: Paperless: D’Ninjas
NatlPen-MEX is unable to fetch batches for the paperless Helix plan and requesting the team to look into this with priority.
New Incident: CTIM-2075
Plant: NatlPen-MEX
Priority: High
Escalation sent to: Paperless: Symphony Squad for review.
CTIM is currently investigating at high priority an incident where NatlPen-MEX is unable to fetch batches for the paperless Helix plan. The Paperless team will be paged during IST business hours.