Vista Branding Issue on Holiday Cards

解決済み 2025年11月21日 13:04 EST

Incident Resolved: CTIM-2073
Changes have been made to the Design Uses Case (DUC) for the affected items to correct the issue. We can confirm that the branding is now visible on Holiday Card templates. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年11月21日 10:28 EST

UPDATE:

Vista has confirmed what action is needed for folded holiday cards and Duck squad is working on resolving this at top priority. Next update once resolved or in max 2 hours.

更新済み 2025年11月20日 17:48 EST

UPDATE:

Since the impact is for branding and not to customer artwork or designs, we will consider this high priority (not critical) at this point. Teams will continue to work the problem during business hours. Next update will be tomorrow AM ET.

更新済み 2025年11月20日 17:38 EST

UPDATE:

Artwork teams have identified a data issue as the likely cause. They are currently working on a fix. Next update in 30 minutes.

更新済み 2025年11月20日 17:00 EST

UPDATE:

Artwork support and dev teams are narrowing the possible causes and investigating as high priority. Next update in 30 minutes or sooner.

更新済み 2025年11月20日 16:31 EST

UPDATE:
Escalation sent to: Artwork Tech: MOS & DocExt

Engaging additional Artwork teams for assistance.

更新済み 2025年11月20日 16:21 EST

UPDATE:

Support teams are actively looking into the issue. Next update in 30 minutes.

検証中 2025年11月20日 16:06 EST

New Incident: CTIM-2073
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Vista branding is not showing on specific Folded Holiday Card product design previews or on the printed output. The issue has been identified for multiple sizes in the US and UK. More details are being gathered in the incident channel for review.