Venlo plant is facing Manifest issue

Resolved Nov 20, 2025 8:16 AM EST

Incident Resolved: CTIM-2072
The team has confirmed that the manifest issue has been resolved; hence, we are moving the case status to Contained.
Please contact CTIM or see ticket for more details.

Updated Nov 20, 2025 7:47 AM EST

UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle

Adding Squirtle squad for further assistance on this issue.

Updated Nov 20, 2025 7:42 AM EST

UPDATE:

Support team informed that the Manifesting Service is waiting to hear from Broker Documents Service. It has not responded back with any documents and hence the state is stuck. Next update in 30mins or less.

Investigating Nov 20, 2025 7:29 AM EST

New Incident: CTIM-2072
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
The truck named “Royal Mail 48” is currently stuck in the “in progress” status, which is impacting the manifest completion.