Platform Orders
Orders not being processed in Order Operations
Incident Resolved: CTIM-2066
The support team confirmed that they did not encounter any errors in order operations, everything is working as expected. hence, we are moving the case status to contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Optic Squad has informed that they are currently observing a 0% error rate after restarting their infrastructure. CTIM will continue to monitor for a few more minutes before considering it fully resolved.
New Incident: CTIM-2066
Priority: High
Escalation sent to: eCommerce: Optic for review.
Commerce team have received an alert via New Relic for failed steps on Workflow Controller which impacts Order Processing for all Merchants onto Order Operations. Currently Optic team is working on this issue.