LogoMaker issues due to 3rd party outage

Resolved Nov 18, 2025 12:16 PM EST

Incident Resolved: CTIM-2065
We can confirm that LogoMaker is working as expected now. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Nov 18, 2025 11:58 AM EST

UPDATE:

Artwork teams report that recovery for the Artwork Generation endpoint began ~30min ago and has since returned to normal. We will monitor for another 30 minutes before containing the incident.

Updated Nov 18, 2025 11:14 AM EST

UPDATE:

We just received confirmation that the Ideogram outage is related to the ongoing issues with Cloudflare. We will continue to update this channel as we get more details on the Cloudflare recovery.

Updated Nov 18, 2025 11:10 AM EST

UPDATE:

No additional details at this point. Checking with support teams on alternative causes and possible workarounds. Next update in 30 minutes.

Updated Nov 18, 2025 10:35 AM EST

UPDATE:

CT teams are monitoring the situation. Ideogram has yet to show the outage on their status page so there’s little visibility into the problem currently. We will send another update in 30 minutes or sooner if more details become available.

Investigating Nov 18, 2025 10:14 AM EST

New Incident: CTIM-2065
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Artwork teams reported increased error responses and timeouts from Imagemind services. LogoMaker is affected. Artwork teams are already aware of the issue.