CimCommerce v2
The eCommerce team was paged due to an increased error rate in Adyen services.
Incident Resolved: CTIM-2063
The team has confirmed that the error rate has dropped to zero, with several successful checkouts observed and orders starting to come in. The PayPal button is also back in the cart for example shoppers; hence, the case status is being moved to “Contained.”
Please contact CTIM or see ticket for more details.
UPDATE:
The support team has informed us that Braintree is currently experiencing a service disruption, as reflected on their status page. This is not intermittent — the issue is on Braintree’s side, causing failures in the commerce checkout flow. The next update will be provided within 30 minutes or less.
New Incident: CTIM-2063
Priority: Critical
Escalation sent to: eCommerce:Payments & Wallets for review.
The eCommerce team was paged due to an increased error rate in Adyen services. Currently they are looking into this issue. Next update in 30 mins or less.