Upload not completed for EOD manifest to Amazon

Resolved Nov 17, 2025 5:54 PM EST

Incident Resolved: CTIM-2061
Vista team confirmed that they have sent the files to icustoms and no assistance is needed as of now. hence moving the case status to contained.
Please contact CTIM or see ticket for more details.

Updated Nov 17, 2025 5:45 PM EST

UPDATE:

Adding Vista team for visibility on this issue

Investigating Nov 17, 2025 5:40 PM EST

New Incident: CTIM-2061
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
National Pen’s broker, iCustoms, has informed us that they did not receive the ABI for the EOD manifest. They has to re-send the ABI to the broker so they can begin clearing these entities. Next update in 30 minutes.