Third-party outage affecting imagefy resulting in Logomaker and other AI tool outage

Resolved Nov 17, 2025 11:37 AM EST

Incident Resolved: CTIM-2060
No further issues reported. Incident Contained.
Please contact CTIM or see ticket for more details.

Updated Nov 17, 2025 11:09 AM EST

UPDATE:

Third-party is reporting this issue as resolved. Teams also see Logomaker and other services returning to normal speeds. CTIM to tentatively call this contained, we will fully resolve in 30 minutes if there are no further reports.

Updated Nov 17, 2025 10:59 AM EST

UPDATE:

CT and Vista Teams continue to see improvements, though some slowness still observed. Third-party, Ideogram has reported two of three services working as expected and they continue to work on the recovery of the final one. Next update in max 30 minutes.

Updated Nov 17, 2025 10:46 AM EST

UPDATE:

While third-party still reports outage, teams are seeing some improvements. Next update in max 30 minutes.

Investigating Nov 17, 2025 10:30 AM EST

New Incident: CTIM-2060
Priority: High
Escalation sent to: Artwork Tech: Infrastructure (Uploads) for review.
Third-party is currently working on an issue affecting CT’s Imagefy. This is resulting in customer facing errors when accessing certain AI tools. Next update in max 30 minutes.