Asset Management
Azure and OpenAI Outages Causing Degraded Performance in ArtworkIntelligence Services
Incident Resolved: CTIM-2057
Affected systems appear to be fully recovered at this point. No additional reports of problems. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Vista has reported additional impact to the Reply Recommendations system due to the degradation of OpenAI’s services. They have noticed some recovery in the last 30 minutes. We will provide another update in 1 hour or sooner.
UPDATE:
The internal Dev team is still seeing the timeouts intermittently and they continue to monitor it for sometime. Next update will be provided when everything remains stable or max in 1 hour.
New Incident: CTIM-2057
Priority: High
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
Outages with third-party services are causing elevated error rates and increased response times across multiple ArtworkIntelligence endpoints. The issue began around 3:30 AM EST. So far, there have been no reports from external customers, but internal teams have raised concerns. The team has also recently observed an impact on Pixart AI Studio. The issue seems to be resolved from 3rd party side but still the internal teams are observing timeouts intermittently. Next update will be provided within 30 minutes.