Cimpress Technology

Asset Management

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  2. Artwork Technology
  3. Asset Management
  4. Incident

Projects page intermittently fails to load for users, displaying a generic error and blocking access to stored projects

Opgelost

Incident Resolved: CTIM-2035
Incident is contained. Team will now work on the root cause and update in the channel
Please contact CTIM or see ticket for more details.

Onderzoekende

New Incident: CTIM-2035
Priority: Low
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
The Projects page was intermittently failing to load for users, showing a generic error and blocking access to stored projects. At least 133 user sessions were affected, preventing project access. The issue has been resolved and the team will now work on identifying the root cause.