Europe
GLS Express shipping for order L5407722 fails due to invalid datahub connection error.
Incident Resolved: CTIM-2020
Customer confirmed the issue is resolved. Incident Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The carrier confirmed that the issue should be resolved. We are awaiting confirmation from the customer before containing the incident
UPDATE:
We have not yet received a response from the carrier and are still awaiting their update. The support team has requested that this be looked into on priority. The next update when we get a response from the carrier or max in 30 minutes
New Incident: CTIM-2020
Priority: Critical
Escalation sent to: Fulfillment: Logistics Support for review.
The GLS carrier is unable to ship over 200 orders with significant revenue that must be shipped today. The support team has already communicated with the carrier and is awaiting their response for resolution. The next update will be shared once we receive more information from the carrier or CTIM will follow up in another 30 minutes for updates.