Users of NatlPen-CZH are facing login issue

Resolvido Nov 5, 2025 4:18 AM EST

Incident Resolved: CTIM-2014
Customers confirmed that they are able to access the fulfillers again. Incident is contained.
Please contact CTIM or see ticket for more details.

Atualizado Nov 5, 2025 4:03 AM EST

UPDATE:

Team has fixed the issue and we are awaiting response from the customers before containing the issue.

Atualizado Nov 5, 2025 3:50 AM EST

UPDATE:

Team has identified the root cause and are currently working on the fix. Next update in max 30 minutes.

Atualizado Nov 5, 2025 3:39 AM EST

UPDATE:

The right team is online and actively investigating the user login issue with high priority. Next update when we get more details or max in 30 minutes.

Atualizado Nov 5, 2025 3:34 AM EST

UPDATE:
Escalation sent to: PCD: Trdelnik Squad

Adding additional support team for help

Atualizado Nov 5, 2025 3:22 AM EST

UPDATE:
Escalation sent to: PCD: Product Operations

Requesting assistance from the team to look into this issue

Atualizado Nov 5, 2025 3:10 AM EST

UPDATE:

Team is online and actively looking into the user login issue with high priority. Next update in max 30 minutes.

Investigando Nov 5, 2025 3:07 AM EST

New Incident: CTIM-2014
Plant: NatlPen-CZH
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
All users in the CZ plant are experiencing login issues. Clearing browser history did not resolve the problem. They are unable to log in to both the Fulfiller and the Production Planner. The issue started about 30 minutes ago.