Product Configuration
Artwork service down on website and getting null inside the array
Incident Resolved: CTIM-2000
The issue is resolved and the website is loading fine. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Team is working on the fix with high priority and is expected to take another 1 hour. Next update in max 1 hour.
UPDATE:
The team tested a workaround on a few products which resolved the issue. They are now working on a fix for all affected products. The next update will be provided once we have more details or within the next 30 minutes.
UPDATE:
The team continues to investigate the service down issue with high priority. Next update will be shared when we get more details or max in 30 minutes.
UPDATE:
Escalation sent to: PCD: FireSharks Squad
Adding additional support team for the assistance.
UPDATE:
The team is actively investigating the issue with high priority. Next update in max 30 minutes.
New Incident: CTIM-2000
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
The TD website has been broken since the Service File Check with Proofing was deleted. As a result, Tradeprint has been receiving a null value inside the array for the past two hours.