CimCommerce v2
Order Confirmation Emails not being sent to Vista Customers
Incident Resolved: CTIM-1999
A permanent fix was pushed to production prior to the last update. We will follow up with the support teams to confirm the emails from October 31 through today were resent as discussed. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The root cause of the incident has been identified. Order confirmation emails continue to be going out successfully since the previous release was rolled back. Support teams have been discussing the details around resending the missed order confirmations.
UPDATE:
Order confirmation emails continue to be sent successfully. Commerce teams are working to remediate the missed messages. Next update in one hour.
UPDATE:
Additional data is needed before we can confirm the issue has been fully resolved, which will take some time to collect. We will wait to contain the incident until that time. Next update in 1 hour.
UPDATE:
Commerce teams are now seeing an increase in order confirmation emails being sent after rolling back a previous deployment. We will continue to monitor the issue to verify that the problem is fixed.
New Incident: CTIM-1999
Priority: High
Escalation sent to: eCommerce Support for review.
Vista reported that order confirmation emails are not being sent to customers as expected. The issue appears to have started on October 22 and is affecting users in various locales. Commerce teams are already aware and currently reviewing the issue.