North America
The National Pen team is unable to ship Canadian orders.
Incident Resolved: CTIM-1997
The support team attempted to create a shipment and was able to successfully connect to the Purolator API. The National Pen team has also confirmed that the issue has been resolved; therefore, the case status is being moved to Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The team is still investigating a high-priority incident affecting National Pen, where the shipping team is unable to process Canadian orders. The next update will be provided in 30 minutes or less.
UPDATE:
The team is still investigating a high-priority incident affecting National Pen, where the shipping team is unable to process Canadian orders. The next update will be provided in 30 minutes or less.
New Incident: CTIM-1997
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
CTIM is currently investigating a high-priority incident affecting National Pen, where the shipping team is unable to process Canadian orders. The next update will be provided in 30mins or less.