Order Management
Cockpit application is down for National pen
Incident Resolved: CTIM-1996
All the orders have been processed successfully; hence, the case status is being moved to “Contained.”
Please contact CTIM or see ticket for more details.
UPDATE:
Support team has processed most of the impacted orders currently few remaining. Next update in max 2hours
UPDATE:
National pen confirmed that the cockpit is working as expected. Support team is currently working on the impacted orders. CTIM will contain the incident once the impacted orders are processed. Next update in max 2hours.
UPDATE:
Support team are able to access cockpit but national pen still facing issue. Support team is still working on this. Next update in 1hour or less.
UPDATE:
Escalation sent to: eCommerce Support
Support team informed us that the client secret was rotated, and the team is working on updating it with the new secret. Next update in max 1 hour or less.
New Incident: CTIM-1996
Priority: High
Escalation sent to: CT Platform Support for review.
CTIM is working on this issue with high priority, which is affecting National Pen cockpits. More than 80 orders are impacted and getting stuck due to a product configuration error. The Support team is already working on the issue and will provide an update based on the findings. Next update in max 1 hour or less.