(DPK) Garment label printing fails due to an SQL database deadlock when processing RIP-complete items.

Resolved Oct 30, 2025 10:42 AM EDT

Incident Resolved: CTIM-1992
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Updated Oct 30, 2025 10:24 AM EDT

UPDATE:

Team is still investigating incident affecting DPK garment label printing issue at High priority. Next update in 30mins or less.

Investigating Oct 30, 2025 9:59 AM EDT

New Incident: CTIM-1992
Plant: DPK
Priority: Critical
Escalation sent to: Fulfillment: Plant Optimizations/NPI for review.
CTIM is currently investigating, at high priority, an incident affecting DPK, where many errors are being observed and garment label printing is not producing labels. All items are in RIP-complete status. The next update will be provided in 30 minutes or sooner.