Products showing OOS in multiple locales

Løst Oct 30, 2025 5:45 AM EDT

Incident Resolved: CTIM-1989
Vista has confirmed that all products did recover after caching last night. Incident Contained.
Please contact CTIM or see ticket for more details.

Oppdatert Oct 29, 2025 6:19 PM EDT

UPDATE:

Nearly all products have been confirmed to be working as expected with the last ones expected to recover fully once cached. Incident considered tentatively Contained, with CTIM to check back-in at next business hour.

Oppdatert Oct 29, 2025 5:58 PM EDT

UPDATE:

Teams have reported improvements but some pages are still not showing product availability. This appears to be due to cacheing. Next update in 30 minutes max or when we have confirmation of all products working as expected.

Oppdatert Oct 29, 2025 5:30 PM EDT

UPDATE:

Team has reverted a recent change and initial results are positive. Next update in max 30 minutes.

Undersøker Oct 29, 2025 5:14 PM EDT

New Incident: CTIM-1989
Priority: Critical
Escalation sent to: PCD: Strandbeest for review.
Teams are currently investigating at highest priority an issue affecting multiple products across multiple Vista locales. The issue is resulting in Out of Stock message sent to customers on products that should be available. Next update in max 30 minutes.