Vinyl Banners showing on-site without pricing

Resolved Oct 28, 2025 3:51 PM EDT

Incident Resolved: CTIM-1983
CT team was able to find a mitigation for these products and the incident is Contained with pricing showing again for Vinyl Banners in USA and Canada. No further updates.
Please contact CTIM or see ticket for more details.

Updated Oct 28, 2025 3:22 PM EDT

UPDATE:

Failure appears related to a recent Vista side change. CT teams are working with Vista to understand the best resolution. Next update in max 30 minutes.

Updated Oct 28, 2025 2:55 PM EDT

UPDATE:

Teams have found a possible root cause, investigation continues. Next update in max 30 minutes.

Updated Oct 28, 2025 2:30 PM EDT

UPDATE:
Escalation sent to: PCD: Product Operations

Adding page to Product Operations. All sizes of Vinyl Banners are currently unorderable and are in Red Sale since yesterday. Please investigate.

Investigating Oct 28, 2025 12:46 PM EDT

New Incident: CTIM-1983
Priority: Low
Escalation sent to: PCD: Product Operations for review.
Vista team is reporting the vinyl banners of specific sizes are not returning prices on the Vista site. Please help to investigate.